Ordering Information We hope you have enjoyed reviewing our many products. Now it’s time to get them where they’ll do the most good: the office! If you are an end user (general customer), please call us for a referral to a dealer near you. All orders are subject to approval by our credit department. Please see the link to the credit application on this site.

Specifying Steps To begin your purchase, you need to determine which products are best suited to your environment. If you’re uncertain, just call us for clarification.

1. Choose your keyboard arm:

Atlas models offer basic features

Easy Lift arms offer real ergonomic benefits

All other models for corner or curved workstations

2. Choose the right platform:

27” or wider models for straight-edged workstations

All other models for corner or curved workstations

3. Choose the right flatscreen supports:

Check the size and weight of your flatscreen for compatability

Review and select the appropriate mounting option

4. Choose the right accessories to enhance your workstation:

Select lighting that will enhance your work environment

For CPU holders, confirm the size of your CPU tower before ordering

Reseller Quotations

Custom and large-project orders require a 50% deposit. Cancellations are not possible once the order has been processed.

Send all orders and correspondence to:

Grand Stands, Inc.

2617 South Peck Road, Monrovia, CA 91016-5002

Tel: 800.831-2150 Fax: 626.294.1770

Email: customerservice@grandstands.com

All quotes are good for a period not to exceed 60 days

All verbal quotes must be confirmed in writing by the factory or a Grand Stands representative.

Reseller Acknowledgements

Acknowledgements are faxed or emailed back to the orderer

Discrepancies are noted

Estimated ship dates are provided

Orders are generally processed within one work day

Call 800.831.2150 with any questions

Shipping Information

Freight Charges

Are prepaid

Are added to customer Invoice unless otherwise noted in quotes or acknowledgments from Grand Stands, Inc.

Standard Method of Shipping

UPS Ground for shipments of 200 lbs. or less; common carrier for shipments over 200 lbs.

Trucking companies will charge an additional fee if no loading dock or forklift is available on delivery. These charges will be added to the invoice.

No deliveries to post office boxes

Fees charged by the freight carrier for services such as address corrections, change of address, re-delivery, etc. will be passed on to the client and added to the invoice.

Freight is to be inspected at time of delivery. Grand Stands is not responsible for product damage which occurs in transit or storage.

Transit Damage

It is the customer’s responsibility to examine all Grand Stands products upon receipt

Note any damage in transit on the carrier’s delivery receipt

If damage is obvious (e.g., crushed box), refuse delivery. Grand Stands will handle the freight claim and replace your order.

If damage is suspected, you may either refuse the shipment (see above) or receive the shipment and note on the bill of lading “possible concealed damage”

Returns

To make returns, please follow these steps:

Obtain a return authorization number from Grand Stands. Reference this number on all packages

Prepare return by using original packaging. Product must be in original condition

No delivery freight charges can be refunded. Customer is responsible for return freight

Restocking fees apply:

10% if order is returned within 10 days - 25% if order is returned more than 10 days after purchase

Link to Credit Application

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