Terms and Conditions
Terms and Conditions
Quotations:
Must be made in writing by Grand Stands representative or directly from customerservice@grandstands.com
All quotes are good for a period not to exceed 30 days unless otherwise noted.
Custom and large project orders require a 50% deposit with PO.
Acknowledgements and Payment Terms:
It is the customers’ responsibility to review order acknowledgments for any discrepancies such as product numbers, pricing, payment terms, estimated ship dates/lead times and freight estimates.
Orders are acknowledged within 48 hours.
Net payment terms are only for Check and ACH payments. Credit card payments are due before/at ship date and a 3% pass through credit card fee applies on the order total.
Custom and large project orders require a 50% deposit with PO (check or ACH) or credit card fee added. Custom orders cannot be cancelled once processed and acknowledged.
Email customerservice@grandstands.com or call (800) 831-2150 with any questions.
Shipping
Support Arms and Ergo Products – Freight Charges are prepaid and added to customer invoice unless otherwise noted in quotes or acknowledgments from Grand Stands, Inc.
$25 small order ship fee under $375 Net, over $375 free freight
Tables Bases, Table Accessories, Medwall, All-in-One – Freight Charges are prepaid and added to customer invoice unless otherwise noted in quotes or acknowledgments from Grand Stands, Inc.
Freight charges vary depending on product type, quantities, packaging and ship-to locations. Request freight quote. Freight quotes are guaranteed by trucking companies for a period of one week only.
International Shipments– all freight is prepaid and add or shipped on customers freight account. Request freight quote.
Customs, Duties, and Taxes are the responsibility of the customer and will not be paid by Grand Stands. Customer to provide customs broker information.
Standard Method of Shipping
The choice of freight carrier is at Grand Stands’ discretion unless customer provides their own freight carrier account number.
Special delivery services such as residential, liftgate, inside delivery and appointments have to be specified on purchase orders. Carrier imposed additional charges for such services will be prepaid and added to standard freight charges on invoice.
Fees charged by the freight carrier for services such as address corrections, change of address, re-delivery, etc. will also be prepaid and added to freight charges on invoice.
Transit Damage
It is the customers’ responsibility to carefully inspect all freight/packages at time of delivery. Any damage to boxes/packaging or possible concealed damage has to be noted on the carrier’s bill of lading. Alternatively, the customer may refuse the shipment and Grand Stands will handle the claim and replace the order.
Grand Stands is unable to file and honor freight claims once a shipment is signed for without any special notes. Grand Stands is not responsible for damage that occurs once the recipient takes ownership of packages/freight. Freight claims cannot be made without notes on BOL’s and more than 24 hours after delivery.
Returns
Restocking fees on product – 20% if order is returned within 10 days of purchase – 30% if order is returned 11-30 days after purchase – No returns accepted after 30 days.
Obtain a return authorization number with reason for return from customerservice@grandstands.com.
Product must be in original condition and original packaging to qualify for restocking program. Reference RA# on package.
Original delivery charges are not refundable. Customer is responsible for return freight.
Credit Card pass through fees, if applicable, are deducted from refund.
Restock refunds are at Grand Stands discretion once product is inspected.
Grand Stands, Inc. / 1946 S. Myrtle Ave, Ste B / Monrovia, CA 91016 / 800-831-2150
VR6/26